This refund policy applies to technology services purchased by individual consumers from Velora Digital, a trading name of Velora Technologies LLC. Your written confirmation is the governing agreement; where it and this page differ, the written confirmation controls.
1. Who this covers
Velora sells to individuals purchasing for themselves or their household. This policy explains when a payment made through our checkout can be refunded. It does not remove any statutory consumer rights you may have in your country of residence.
2. Cooling-off before work begins
If you have paid but we have not yet started your service, you may request a full refund within 14 days of payment. If you ask us to begin sooner and expressly agree to start within the cooling-off period, refunds follow the “work in progress” terms below for any work already performed.
3. Work already in progress
Once a service has started, we refund any amount that fairly exceeds the work already performed and any non-recoverable costs already committed on your behalf. Completed and delivered work — for example, a finished review, configuration, migration, or launched build — is generally non-refundable, because the outcome has been provided.
4. Third-party and non-recoverable costs
Payments made to third parties on your behalf — software licenses, cloud usage, domains, hardware, or platform fees — are subject to those providers’ own refund terms and are not refundable by Velora once incurred. We confirm who purchases each item before you approve it.
5. Deposits and custom amounts
Where you pay a deposit or a custom amount toward a service, that payment is applied to your confirmed scope. If the service does not proceed, the same cooling-off and work-in-progress rules above determine what is refundable. Amounts already applied to delivered work are non-refundable.
6. How to request a refund
Email finance@veloradigital.io with your name, the email used at checkout, the approximate payment date, and the amount. We aim to acknowledge requests within two working days. Approved refunds are returned to your original payment method through Stripe, and can take several business days to appear depending on your bank or card issuer.
7. Contact
Questions about this policy can be sent to finance@veloradigital.io or +1 727 914 9825. Refunds are handled by Velora Technologies LLC, 971 US Highway 202N STE R, Branchburg, NJ 08876, USA. See also our consumer service terms and privacy policy.